In this day and age it’s so easy to find something to grumble about with regards to customer service, that when a service you use regularly goes above and beyond it just makes your day. This week amongst the usual pile o spam was a hand written envelope from Wufoo. Now, my first thought was oh some usual company spam enclosed then. However on opening it I found a handmade card with a cute rhino sticker on the front saying thank you for using them as a service. Not only was the card handmade it also was hand written (I have trouble racking my brains to think when a company last hand wrote to me).

Way I see it in life you are either reacting to things as they happen or acting before they do. The later is a more ‘control’ approach in many sense. Many times in my life I could fall into either camp. As things come up you are forced to react to them, to act upon things then and there or defer - it’s how you deal with the known that impacts how well you can manage the unknown. You need to see some end to things and rewards otherwise life just becomes one drudge of fighting fires and dealing with panics.

Before I go into the full details of this a little bit of a disclaimer. I had the problems I’m writing about back in December but didn’t write about them as it was going through compensation and a long chore of sorting out. I’m in part writing this as a warning and in part writing this as a still not overly happy with the entire situation that Apple created.

Whilst I’m all for being busy, the last few months have had that extra sprinkle of eeep on top. I’ve been very lucky that work has not even let up with the expected Christmas lull. The downside of this has to be my lack of blog and own project working on. As many of you know this past year I’ve been battling a few health issues and as a result some of the treatments have taken a lot out of me. This has all added up to my usual good coping mechanisms for work loads to break down.

I’ve just finished putting up the new flavour which replaces the one month only Cherry Pink for October flavour design. The format is a little different but I’ve kept a lot of things from Cherry. I hope you like it and I’ve brought back the wood as well… I missed it.

9rules today launched Ali 2. I’m going to post later on my thoughts on the design (so far being a thumbs up), but for now wanted to do shorter post in house blend about the launch. My thoughts? Yay and many other positive affirmations come to mind. I’m thrilled and enjoying the new features.